When your contacts don't respond to a message in a flow, you can add a timeout to send an automatic message. This lets you remind your contacts to respond, let them know they can restart the flow later, or take other actions on contacts who don't respond, such as adding them to or removing them from a group, sending an email, and more.

How It Works

In the example below, we gave our contacts 5 minutes to answer the first question in our flow. In the Wait for Response dialog, the timeout is set in the If there's no reply after row, which sends contacts to No Response when the time runs out.

If the contact responds within 5 minutes, they receive the next message in our flow immediately. If they don't respond within 5 minutes, they go down the No Response path, where we can send them a message.

In this example, we let our contacts know they can finish registering later by replying REGISTER, the keyword trigger we've assigned to the flow.

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