Introduction to Triggers

Triggers control how or when a flow begins. A flow can be started by a keyword or scheduled for a future date.

To create a new trigger, go to Triggers and click New Trigger at the top right of the list:

You can then choose from these types of trigger (missed call triggers only appear if you have an Android channel):

• Create a message keyword that launches a flow.
• Start a flow after receiving a message that doesn't match any keywords.
• Start a flow in the future or on a schedule.
• Start a flow after receiving a call.
• Start a flow when a conversation is started by a contact.
• Start a flow when Facebook refers a contact.
• Start a flow after a ticket is closed.

Learn more about creating triggers in our Help Center.