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# Adding WhatsApp Templates to Broadcasts


You can now add your WhatsApp templates to [Broadcast](https://help.textit.com/en/article/schedule-a-message-to-be-sent-later-awlr66/) messages! This means that Facebook and WhatsApp contacts can be targeted at the same time as all other contacts when sending out blasts.

To send a broadcast with a template, first navigate to the Broadcasts section in the Messages tab: 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17224_1ogdzqn.png)

Here, you'll see a list of all previously sent broadcast messages:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17260_15lwyvo.png)

Click 'New Broadcast' at the top right and fill out the dialog box with the contacts or groups to receive the message as well as the [targeting](https://help.textit.com/en/article/start-flow-sending-options-pzcfl2/) options.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-06-at-09182_18fymr4.png)

The audience targeting options allow you to: 

* Only include contacts who have sent a message in the last 90, 180, or 365 days to avoid sending to inactive contacts.  
* Skip contacts currently in a flow. To avoid interrupting a contact who is already in a flow, be sure to check this box. Remember that contacts can only be active in one Messaging flow at a time. Need to start a flow without interrupting any contacts from another flow? Check out [Background](https://help.textit.com/en/article/background-flows-9wk9ne/) flows!

After clicking 'Next', you'll compose the body of your Broadcast message. You'll see a WhatsApp icon that allows you to select your pre-approved templates from a dropdown menu. It will automatically populate.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-06-at-11105_1kw0yx7.png)

Click 'Next' again and you'll be taken to the scheduling dialog. Here, you can choose to send the blast right away, in the future, or on a schedule. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-06-at-09303_fdrcku.png)

That's it! Learn more about using [WhatsApp](https://help.textit.com/en/article/using-whatsapp-4t0co7/) and managing your [templates](https://help.textit.com/en/article/whatsapp-templates-tab-8x73h7/) in our help docs.

Questions? Send us a message via the support widget at the bottom right corner of your browser.