> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.textit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Archiving Messages

Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of messages sent via the channels connected to your account.  
  
To archive incoming messages:  

1. Click the **Messages** tab.
  
2. Select the boxes to the left of the messages you'd like to archive.  
   
3. Click the **Archive** icon.  
  
Archived messages will appear in the "Archived" folder to the left of the message list.  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-16174_5kohrz.png)