> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.textit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Artificial Intelligence

We've recently added a new section within the Settings page for Artificial Intelligence. Here, you can add Large Language Models (LLMs) to unlock AI assisted features. We've released auto-translation to make [multi-language flows](https://help.textit.com/en/article/creating-a-multi-language-flow-vronm5/) even easier to use. Keep reading to learn how to add your LLM and create your auto-translated multi-language flow.

In addition to auto-translation in multi-language flows via LLMs, you can also utilize [ChatGPT in flows](https://help.textit.com/en/article/using-chatgpt-in-a-flow-1v5eqfe/?bust=1743786460748) by using it with a Webhook action. We will be rolling out more AI assisted features in the coming year, so [stay tuned](https://textit.com/blog/)!

# What Can AI Do in my Flows?

The possibilities are endless. Here are some ideas:

🌐 [Auto-translate](https://help.textit.com/en/article/auto-translate-1du7l/) your flows into multiple languages.

🧠 **Language learning**: Practice conversation, translate, or quiz vocabulary.

🧑🏽‍🤝‍🧑🏾 **Customer service**: Handle inquiries, complaints, or refund requests conversationally.

🗂️ **Internal assistant**: Help employees find documents, policies, or HR info.

📋 **Onboarding bot**: Guide new users or team members through a process step-by-step.

👱🏽 **Sales assistant**: Qualify leads, book calls, or suggest packages.

📅 **Task automation**: Integrate with APIs to handle bookings, reminders, or daily reports.

# Add your Model

First, go to your workspace settings page and navigate to the AI section at the left.  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-04-02-at-13323_1nzsrz.png =800x399)
Click on the dropdown menu and select between [OpenAI,](https://openai.com/)  [DeepSeek,](https://www.deepseek.com/en) Google AI or [Anthropic](https://www.anthropic.com/) for your model. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-05-01-at-10525_1v65qzp.png)
Enter your API Key, which you'll find in your chosen AI service's dashboard page. In this example, we're going with OpenAI. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-04-02-at-13330_rwmx6d.png =600x207)
After adding your key, you'll be prompted to choose the available models.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-04-02-at-13332_181i14u.png =600x235)

Give your model a name. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-04-02-at-13335_157ceth.png =600x233)
That's it! Your LLM is now integrated to your TextIt workspace.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2025-04-02-at-13340_1iw8vp.png =800x122)

In the xample below, our flow is analysing the text send by the contacts, with the help of AI 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-29-at-08391_1u9iu22.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-09-11-at-09525_1720znv.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-09-11-at-09531_uqam09.png)
Questions? Send us a message via the support widget at the bottom right of your browser.