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# Configuring a Retry in an IVR (Voice) Flow

To configure your [IVR](/en/article/creating-a-voice-ivr-flow-d4zlc3/) flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit':

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-07-27-at-12464_1tjqdhg.png)


In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-10444_11gsn5u.png)


That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day. 

Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our [other articles](/en/category/voice-ivr-1sh51ir/) on using IVR!