> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Creating a Contact

To create a contact:  

1. Navigate to the **Contacts** tab.
2. Click the menu icon on the right-hand side, then on "New Contact"

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-03-at-12251_stxlgo.png)
3. Enter the name and phone number of the contact.
  
**All phone numbers added to the platform must contain a country code, thus adhering to the E164 format.** More on that [here.](https://www.twilio.com/help/faq/phone-numbers/how-do-i-format-phone-numbers-to-work-internationally)  
  
4. Your new contact will appear at the top of the "Active contacts" page. 

When an unknown URN sends the first message, it is automatically stored as a new contact.