Articles on: Triggers

Creating a Keyword Trigger that Allows People to Join a Group

Use this trigger to add contacts to a group. This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords "stop" or "unsubscribe."

To create a keyword trigger that adds contacts to a group:

Navigate to the "Triggers" tab, then click the "Create Trigger" box.

Click the "Create an SMS that allows people to join a group" option.

Enter your keyword, then choose the group you'd like your contacts to join.

Optional: You can also choose to trigger a flow or send a single message.

In the example below, we've set the keyword trigger "Register" to place contacts in the "Customers" group and start the "Customer Registration" flow.

Updated on: 30/11/2021

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