Articles on: Triggers

Creating a Keyword Trigger that Allows People to Join a Group

Use this trigger to add contacts to a group. This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords "stop" or "unsubscribe."

To create a keyword trigger that adds contacts to a group:

Navigate to the Triggers tab, then click the "New Trigger" box.

Click the "Create a message that allows people to join a group" option.

Enter your keyword, then choose the group you'd like your contacts to join.

Optional: You can also choose to trigger a flow or send a single message.

In the example below, we've set the keyword trigger "Join" to place contacts in the "Segment A" group and start the "3 choice" flow.

Click "New trigger" and that's it!

Updated on: 12/06/2023

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