> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Exporting Messages

Messages can be exported to a spreadsheet document for review outside the platform.  
  
To export incoming and outgoing messages:  

1. Click the **Messages** tab.

2. Click on the menu icon ☰ on the right-hand side.
  
3. Click the **Export** button from the drop-down.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-16111_q9rh4q.png)
  
4. From the first drop-down, you can choose to download messages from all message folders ( Inbox, flows, sent, etc) by selecting *All messages.* Selecting *Just in this folder* will download all messages in the folder you clicked download from, if you are in the 'Flows' folder for example, only messages received through a flow will be downloaded.

![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-01-23-at-14555_1rv7x9c.png)

5. Optional; (1) Select the messages from all folders, or just that folder you are in that you'd like to export, then (2) Choose a start and (3) end date to establish a time frame in which the messages will have been sent or received.  (4) and (5) Optional; choose a field/group you want included in the download.
  
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-17-at-1548_hmv3yo.png)
   
6. You'll receive the file in your Notifications at the bottom left of your workspace containing a download link. Simply click to complete the download to your browser. The exported file will contain the date, contact UUID, name, URN type & value, Flow, message direct, text, attachments, status, channel, and label (if applicable).

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-16133_magfzw.png)