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# How do I Manage Contact Fields?

To reach this page, first click on the **Contacts** tab at the top of your account: 

Next, click the **Fields** button:  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-05-at-12511_1u1werc.png)

This will take you to the **Manage Contact Fields** page where you can create, update, and delete your contact fields. You can also see which contact fields are ["featured"](/en/article/what-is-a-featured-contact-field-10ii68c/), and [where they are being used](/en/article/how-can-i-view-where-contact-fields-are-used-1kreyp3/) within your account. 

## Create a New Field

You can create new contact fields from your contact's tab, or within a flow using the **Update the Contact** action. 

**Manually**

Click on **Fields** from your contact's page, then click on the menu icon ☰ on the right side of your screen, and you will see **New field.** 

Then, give your field a name, select the field type, and agents' access to data in this contact field

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-03-at-11071_1jrjyy2.png)

Under **Agent access,** chose what access your agents will have to this data. *Hidden* to hide it, *View* to let them see it, and *Edit* to give them permission to change that data. 

That's it!

**Within a Flow**

To create a new contact field in a flow, you must add an [Update the Contact](/en/article/adding-and-updating-a-contact-field-3hcr72/) action:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-12035_6l68e0.png)



Then create the new field name and the the variable using **@results.[variable\_name]**.  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-12060_18kk46m.png)

**Note:** A single contact field will store only up to 640 character.

Click **Ok** and you'll see that the new contact field will be updated in the flow:  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-12064_rjfbsf.png)


You can then go into your **Manage Contact Fields** page to view that new contact field, its corresponding variable, and field type. 

Learn more about adding and updating contact fields [here](/en/article/adding-and-updating-a-contact-field-3hcr72/).