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# Importing a Flow

Use this action to import flows into your account.  

To import a flow:   

1. Go to either the Flows section in your workspace OR the workspace settings page.

2. Click on the ☰ menu at the top right to access the drop-down menu and then click on **Import** to begin the import process.

Flows tab:
![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-07-27-at-12232_sow3zq.png)
  Workspace settings page: ![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-07-27-at-12243_wiw7in.png =400x707)

3. Choose the file you wish to import and click the 'Import' button. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-07-27-at-12252_a50smq.png)
  
Please note that if the flows you're importing match the names of others that exist in your account, the pre-existing flows will be replaced and all history associated with them will be lost.

Questions? Send us a message via the support widget in the bottom right corner.