> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.textit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Introduction to Triggers

**Triggers** allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date.

To create a new trigger, go to the triggers tab on the left and select **+ New Trigger**:

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-24-at-10425_57qf5w.png)

Here, you can select triggers such as:

* Create a message keyword that [launches a flow](https://help.textit.com/en/article/creating-a-keyword-trigger-that-starts-a-flow-bpmhw0/).
* Start a flow after receiving a message that [doesn't match any keywords](https://help.textit.com/en/article/start-a-flow-after-receiving-a-message-that-doesnt-match-any-keywords-1y1ss8o/).
* Start a flow in the [future or on a schedule](https://help.textit.com/en/article/starting-a-flow-in-the-future-or-on-a-schedule-1m9zqqh/).
* Start a flow after [receiving a call](https://help.textit.com/en/article/starting-a-flow-after-receiving-a-call-uah7ti/).
* Start a flow when a [conversation is started by a contact](https://help.textit.com/en/article/triggering-a-flow-when-a-contact-initiates-a-conversation-nbltai/).
* Start a flow when [Facebook refers a contact](https://help.textit.com/en/article/start-a-flow-when-facebook-refers-a-contact-ewwj5v/).
* Start a flow after a [ticket is closed](https://help.textit.com/en/article/starting-a-flow-after-a-ticket-is-closed-1xx3z4y/).

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-24-at-12544_n6f928.png)

Learn more about creating triggers with the articles found at our [Help Center.](/en/category/triggers-1c76svz/)