> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.textit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Message Folders

Message Folders represent different stages in the lifecycle of messages moving through your flows and campaigns. 

###### **Inbox**
 Messages that have been **received from contacts**. These are incoming texts (or other channel messages) that haven’t necessarily been processed yet or are simply stored for review.

###### **Handled**
 Incoming messages that have already been **processed by a flow or automation**. Once TextIt routes a message through a flow, it moves from Inbox to Handled.

###### **Archived**
 Messages (incoming or outgoing) that have been **manually or automatically hidden from active views**. They’re still stored, just not part of the main working queues. If you want to [delete a message](https://help.textit.com/en/article/deleting-messages-from-archived-folder-ezzgyb/), it must first be archived. 

###### **Outbox**
 Messages that are **queued to be sent** but haven’t gone out yet. This can happen if they’re waiting on scheduling, system processing, or delivery conditions.

###### **Sent**
 Messages that have been **successfully sent to the recipient**. This doesn’t always guarantee the recipient saw them, just that TextIt handed them off to the delivery channel.

###### **Failed**
 Messages that **couldn’t be delivered**. This might be due to invalid numbers, connectivity issues, carrier problems, or configuration errors. We can learn more about why a message failed by checking the [message logs](https://help.textit.com/en/article/why-didnt-my-message-send-1qaix4/). 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17584_jniqzk.png)