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# Replaying a Contact Recording

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-10061_nexjfp.png)


The **Play Recording** action allows you to play a contact's voice message collected by a **Make Recording** action.  
  
This action is useful for verifying a contact's response or allowing them to hear their message and re-record if they aren't satisfied.  

## Create a Recording Step

First, create a **Make Recording** action. In the example pictured below, we're saving the recordings we collect to the flow variable **"Name**", which we can call at a later step using the variable **@results.name.**  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-10064_lye5r6.png)



Next, create a **Play Recording** action by selecting **Play Recording** from the menu. Choose the recording you'd like to play by referencing the flow variable created by a **Make Recording** action. In the example pictured below, we use **@results.name**:  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-04-28-at-10131_p1syaa.png)
See more on creating IVR flows [here](/en/article/creating-a-voice-ivr-flow-d4zlc3/).