> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Sending an Email

Use the **Send an Email** action to send an email from within a flow. The resulting email may contain values referenced using the following [variables](/en/article/contact-variables-1aj5jj1/):

* @contact
    
* @urns
    
* @results
    
* @fields
    
* @channel
    
* @run.results.[results name].extra
    
* @parent
    
* @input
    
* [expressions](https://textit.com/mr/docs/expressions.html), e.g. @(today()) or @(now())

In the example below, we demonstrate how a clinic might use this action to send an email to staff notifying them that a mother has been registered.  

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-04-at-15274_g1yjao.png)
**@run.results.due\_date** references the due date collected at a previous step in the flow. 

## Create an Email Pipeline

This action is also a super simple way to push a contact's inquiry to a team member. Simply create a flow that asks for a contact’s name, inquiry and preferred response method, and configure your account to send an email containing that info off to your support feed or [Slack](https://slack.com/) channel. Team members will be able to instantly access the ticket via your CRM or Slack feed and respond accordingly.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-04-at-15454_jba3i6.png)
The variable **@run.contact** references the name of the contact if you collected it at a previous step, while **@run.inquiry** and **@contact.channel** reference the contact’s inquiry and the way they’d like you to respond (SMS, Call, Email), respectively. Note that if a contact's "Name" field has already been given a value, you may substitute **@contact.name** or **@contact.first\_name**.

## Using your Own Address

By default, we send emails from a Nyaruka support address. If you’d like to [add your own address](/en/article/configuring-your-reply-to-email-dhw409/), simply navigate to your account’s settings page and click the email icon.  

![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-17-at-1705_1h9h0c6.png)

Here we’re using a Gmail-hosted email address. You’ll want to plugin your email address, host URL, credentials, port and encryption preference. 

## Gmail-Specific Considerations

If you want to link a Gmail address to your Textit account, you’ll need to switch the ‘Allow less secure apps’ setting in your Gmail account’s ‘Connected apps & sites’ page to ‘ON’:

[https://myaccount.google.com/security#connectedapps](https://myaccount.google.com/security#connectedapps)

Note that a standard Gmail account is limited to 500 emails per day. Learn more about Gmail’s limits here:

[https://support.google.com/mail/answer/22839?hl=en](https://support.google.com/mail/answer/22839?hl=en)

Questions? Send us a message via the support widget in the bottom right hand corner.