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# Sending Manual Messages to Contacts or Groups

There are two options for sending manual messages, which are outside of flows, to your contacts. 

1. To send a message directly to a single contact, first navigate to the contact's individual page. Find them in the **Contacts** tab. On the contact's page, you will land on the **Chat** window.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17450_p8pmm9.png)
Write your message and click **Enter** on your keyboard to send.

If the contact is in a flow, the chatbox will have a green background and indicate what flow they are in. You can interrupt this contact in the flow by clicking the **Interrupt** button. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17481_1ralgha.png)
2. To send to a single contact, multiple contacts, a group, or several groups, navigate to the **Messages** tab, then click on **Broadcasts** . On the top right hand side Of your screen, you will see a 'New Broadcast' button.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17260_1bswj2t.png)
Click on it to start a 3 step process to send the message. 

1. \*Select a contact(s), or a group of contacts, \* you have the option to send this message only to contact who have sent you a message in last 90 days (click the drop-down to adjust the time). Check the box "Are not currently in a flow" if you don't want to disturb contacts currently in a flow. Once that is set, click 'Next'.

2. *Enter the message you would like to send,* and you can add 'Attachments' or [Quick replies.](https://help.textit.com/en/article/using-quick-replies-from-broadcasts-1mjy2ss/) If you are using the channels Facebook and WhatsApp, add a Facebook topic or WhatsApp template to make sure contacts who haven't sent you a message in 24 hours, receive this message.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-06-at-09030_1tlofuy.png)

3. *Schedule when the message will be sent,* you can send it right a way or schedule it to send later.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-05-06-at-09045_1y19jnj.png)
Lastly, choose if you want to send this message daily, weekly, or monthly. 

Click **Create** and that's it!

Go to the **Scheduled** tab to see the message waiting to send. The Pen icon and the far end can help you edit the message, and click the Trash icon to deactivate it. 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17534_1475vtb.png)
Questions? Send us a message via the support widget in the bottom right corner.