Articles on: FAQ

Configuring your Reply-to Email

TextIt configures an automatic default address from which emails will be sent from flows. You can easily change this reply-to email address to a new one of your choosing in order to directly receive emails from your contacts. 

First, navigate to your account settings page and scroll down to "Email sent from flow....":

Click on the section and you'll be prompted to change the details of the email address:

You'll need to fill in each of the fields. 

Email Address

You can choose any email you wish. 


This will depend upon which server hosts your email. Search for your SMTP server online for this information.


This will be


This is your password to enter your email account. 


When you search for the SMTP Host information for your server, you will find the port codes. You will want to use the TLS option. 

In the example below, I've used my work email account, which is hosted by Google:

The last step is to click Save, which will complete your reply-to email configuration: 

Be sure to check out our article about how to send emails from flows. 

Password not working?

Your email settings may be configured with two-factor verification to log in, which means that you must give permission to third-party apps to access your account. If this is the case, it is necessary to create a separate App Password.

After setting your App Password in your email account, you will enter that password into the reply-to configuration in your TextIt account. Your regular email password will not work!

In the case of Gmail, see more here.

Questions? Send us a message via the support widget in the bottom right hand corner.

Updated on: 09/06/2023

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