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Get answers to our frequently asked questions.
What is TCPA?
This guide is for informational purposes only. We recommend contacting an attorney to seek additional advice pertaining to the Telephone Consumer Protection Act and SMS marketing best practices in general. Note that calls and texts sent via your account are considered 'Robocalls' and 'Robotexts' by the FCC, and we strongly advise against SMS spamming. Our US-based users frequently ask us for tips for complying with the Telephone Consumer Protection Act (TCPA), which governs mass transmission
Does the platform have an API?
Yes! We have a robust API that would love to integrate with your service. Check it out here, or give it a test drive using our API Explorer .
Hosting & Data Security Compliance
Hosting & Data Security Compliance We host with Amazon Web Services, and all our data is stored solely in the United States. Our servers are protected by firewalls, and all access to those servers is permitted only through encrypted channels that are FIPS-140-2 compliant, but no encryption is done on data at rest. Contact Information Anonymization We understand that some use cases require contact information to be handled sensitively. This in mind, we added an anonymization feature
How does the platform decide which Channel sends a message?
Default Behavior If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be prioritized. Contacts can be locked-in to a relationship with a specific channel (they'll only receive messages from this channel) under three conditions: You have multiple channels of the same type connected to your account. The contact's address type priority corresponds with the channel type (e.g. phone number) that posse
Configuring your Reply-to Email
TextIt configures an automatic default address from which emails will be sent from flows. You can easily change this reply-to email address to a new one of your choosing in order to directly receive emails from your contacts. First, navigate to your account page and scroll down to this email section: Click on the section and you'll be prompted to change the details of the email ad
Message and Flow Archives
Messages and flow runs older than 90 days get moved to archives that you can access from your account page. This lets you more easily download your historical data and keeps your web dashboard nice and light with only the most relevant data. You can access your current archives by visiting your account page and clicking on the archives section. You can download archives per day or per month and they are in the same format as our API endpoints so you can u
What is GDPR?
What is it? GDPR stands for General Data Protection Regulation. It became law in the EU on May 25, 2018. When the EU officially gave GDPR life, many of us were inundated with e-mails about new privacy policies from across the internet for the services we use. While it's not unusual to have a policy update to review occasionally, it was pretty unique to have so many services push those out all at once. So why all the fuss? After years of incubation, the date set forth by the European Com
Updating Workspace Information
Need to update your workspace information? You can do that via your workspace page. First, click on your name at the top right corner: Change your Name, Email Address & Password To update this information, scroll down and click the "Your email address is..." section: !(https://storage.crisp.chat/users/helpdesk/website/c4b302f64cb62000/b3459cb5-5ef1-41e3-af6a-e21c4a_1ab1
Creating Aliases for Locations
Often, there can be several different names or spellings for local regions. You can create aliases for those locations so that they match your own name and spelling. First, go into your account page and navigate to the Responses to Location Questions section. In this case, we've used Nigeria as our example: Click on that section and then push the 'Edit Aliases' button: !
Can I use the platform in my country?
The platform can be used in any country in the world. In certain countries, we make it easy to connect directly to carriers, but no matter where you are, you can use a local SIM card and an inexpensive Android phone to deploy your SMS application. Just download our free application and your deployment will be live in minutes. Have a look at our introduction to channels guide to see more abou
Can I use the platform for Voice (IVR)?
You can build flows that use IVR (or even mix SMS & Voice interactions). To get started, add a voice Channel (such as Twilio) and select "Phone Call' as your flow medium in the "Create Flow" input box. You're ready to start creating your IVR flow.
Can I use a dual SIM phone as an Android channel?
Our platform does not support switching between SIM cards on dual SIM phones, as Android does not officially support dual SIM phones. The Nyaruka Android application works with one phone number at a time, meaning that you're only able to use one SIM card per phone. If you want to use multiple SIM cards, you'll need to acquire multiple phones and install the Nyaruka Android application on each. You may connect multiple Andr