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• Introduction to Channels

  Channels allow you to send and receive messages or phone calls through your account. You can connect as many channels to your account as you want. Channel Types Available channel types include Aggregators (SMS & Voice), Android Phone (SMS), Facebook Messenger, the Nyaruka Surveyor Android apps, Telegram and Twitter.Very popular

• Setting a Contact's Preferred Channel

  Default Behavior By default, we will match contacts with channels using the following criteria: If you have multiple channels of the same type connected to your account, the channel that the contact last initiated contact with will be prioritized. Contacts can be locked-in to a relationship with a specific channel (they'll only receive messages from this channel) under theseVery popular

• Adding a Twilio Messaging Service

  Twilio recently optimized its platform to accommodate programmatic SMS messaging at scale. This upgrade allows for the creation of a messaging service, which enables you to dedicate multiple local Twilio numbers to a single channel, and improve SMS delivery with phone number intelligence via the Programmable SMS features availableVery popular

• Introduction to Telegram Channels

  Telegram channels give you access to a super-fast, simple and free platform used by over 500 million people around the world through any mobile device. Telegram is a cloud-based instant messaging service - similar to WhatsApp and WeChat - with a focus on speed, openness and security. It's open source and encrypted end-to-end, meaning that all data sent and received via Telegram cannot be deciphered when intercepted by yourPopular

• Connect your Android phone

  Connect your Android phone Our platform uses your Android phone to send and receive messages on your behalf. Due to restrictions Android has on applications that send SMS messages, we cannot distribute our applications through the Play Store. You will need to download the application manually and install it using the steps below. Download App On your Android device, open your browser and download the app by entering the URL: https://textit.com/android/Popular

• Add a Facebook Page to Create a Messenger Channel

  Facebook has updated their integration policies, so you can now easily connect a Facebook page to create a Messenger channel in just moments. If you've already integrated a bot under Facebook's old policies, then you do not need to take any further action. Your channel will continue to work as always. Add a Page Go to your Workspace Settings page and click the 'Add Channel' button. ![](https://storage.crisp.chat/users/helpdesk/website/ea49c4c640ae6000/aeba002c-de68-473a-8b7e-31Popular

• Using an Android phone as a Channel

  We understand that deploying SMS applications has traditionally been one of the trickiest parts when launching ICT4D projects. In fact, it's the primary reason we created our platform in the first place. It's also why we developed our Nyaruka Android applications. Click here to see how to download the app. It's simple: when your account sends a message, it notifies your Android phone. The phone will then send the message out from your localPopular

• Integrating Using the External Channel API

  Although we provide integrations with dozens of various aggregators such as Twilio, Vonage and others, you may need to integrate with other systems. Our External Channel API makes this quick and easy. Here are the steps: Go to your account page by clicking your account name in the upper right then click the drop down and select "Add Channel". On the next page, select "ExtPopular

• Removing a Channel

  To remove a channel from your account: Go to your account page by clicking the link to your account page in the top right corner of your screen, then click the channel you want to remove.  In the selected channel's performance page, click the ☰ menu icon and select the "Remove" option. ![](https://storage.crisp.chat/users/helpdesk/website/f3625d750845d800Popular

• Adding Additional Channels

  If you already have one or more channels connected to your account, you can add an additional channel by navigating to your account settings page, by clicking the name of your workspace in the top right corner. Click on add channel. Still need to add your first channel? Learn how here. Questions about channel types? Check outSome readers

• Connecting your Twitter Account

  To create a Twitter bot, you'll first need to apply for access to the Twitter APIs for direct messaging. The application process is short and you will need to explain the purpose for you bot and the functionality you will provide. Note that you can apply at any level, a Sandbox account is sufficient if you only plan on having your bot work with a single account. Once you have received approval for you developer account, Twitter will senSome readers

• Adding a Telegram Channel

  You can add a Telegram channel just like you would any other channel: simply log-in to your account with us, navigate to the Add Channel page, and select the Telegram option at the bottom of the page: You'll be asked to enter an authentication token from your Telegram Bot, which is provided after you create it in Telegram. You will neeSome readers

• Triggering a Flow When a Contact Initiates a Conversation

  When a person starts a new conversation with your bot, you can set expectations with a get started flow to kickoff the experience. To create your conversation trigger, simply navigate to your account's Triggers page and click "Create Trigger" Then, click the 'Start a flow when a conversation is started by a contact' trigger: ![](https://storage.crisp.chat/users/helpdesk/Some readers

• WhatsApp Template Languages

  If you are using WhatsApp templates, you'll need to make sure to create those templates with the correct languages so that they map correctly to the languages in your account. Note that due to how the two platforms treat languages, there are a few WhatsApp languages that have no direct analogs. Specifically you should avoid using the following languages that are specific to regions, just use the generic language instead:   * Chinese (HKG) (zh_HK)   * Chinese (TAI) (zh_TW)   * English (UK)Some readers

• Using a Bulk Sender

  If you want to send more than the 330 messages/hour allotted by the Nyaruka Android applications, you can enable a bulk sender like Vonage (previously Nexmo) to send messages on your Android channel's behalf. Vonage will enable you to send bulk messages in over 200 countries while providing an intelligent routing scheme to guarantee message delSome readers

• Adding your First Channel

  Adding your First Channel Navigate to the channels tab and choose the channel that suits your project. Once you've connected a channel to your account, the channels tab will disappear and your channels will be listed in your account page. Need informationSome readers

• Adding a Twilio Number

  To send and receive messages through a Twilio channel, you'll need to create a Twilio account and purchase a virtual number and connect it to your Nyaruka account. We recommend purchasing a toll-free number ($2/month) if you're deploying in the US or Canada.  NOTE: Trial virtual numbers provided by Twilio are not sufficient for testing- they will not allow for sending or receiving real messages. If you'd like to test your flows prior to committing to a TwilioSome readers

• How to Split by Channel in a Flow

  If you want your flow to send via a certain channel, you can set the channel(s) by using a Split by Expression action using the @channel.name expression.  In the following example, we're setting our flow to run over a Telegram channel: Here's how we set up the Split by Expression action: ![](https://storage.crisp.chat/users/helpdesk/website/86e3c4982a649800/56521bSome readers

• Adding a Voice Enabled Vonage Number

  Nexmo is now Vonage! Follow these steps to add a voice-enabled number to your workspace.Some readers

• Restricting Sending to International Numbers

  Your channel's phone number may automatically allow sending messages to international numbers, which could cause carrier or aggregator fees to add up. To avoid international messaging charges, you can choose to restrict sending.  First, navigate to your account page and scroll down to the phone number you'd like to restrict: On the following page, click on the ☰ menu icon and seSome readers

• Managing Opt-Outs on Twilio Channels

  Opt-outs are common among SMS and IVR services. According to the TCPA, your contacts should have the ability to do so at any time. Use this guide to learn how to track and manage these contacts via Twilio and your Nyaruka account. How Twilio Manages Opt-outs When a contact sends STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to one of your Twilio numbers, Twilio will prevent them from receiving any additional messages until that contact responds START. Specifically, they'll receive theSome readers

• Introduction to Facebook Messenger

  In 2016, Facebook launched the Messenger Platform, a platform that allows developers to communicate with over 900 million monthly Facebook Messenger users on behalf of any Facebook Page (brand, business or cause). Accordingly, we released a Facebook Messenger channel that will allow you to leverage our visual, comprehensive drag-and-drop interface to build and deploy your own MessSome readers

• Twilio Supported Countries for Two-Way SMS

  Twilio two-way SMS messages allow you to carry on a conversation by both sending and receiving text messages. See more about using two-way SMS via Twilio here. While not complete, the list of [Twilio's supported countries](https://support.twilio.com/hc/en-us/articles/223183068-Twilio-international-phone-number-availability-and-their-capabiliSome readers

• Introduction to Twitter Channels

  In addition to voice and SMS, we allow you to apply our unique workflow engine to Twitter direct message interactions. Twitter workflows are useful for greeting new followers or polling pre-existing ones. Moreover, they allow you to engage constituents or clients who are active on a platform that serves 320 million monthly active users, 80% of which access the platform via a mobile phone. UNICEF's U-Report program, for examplFew readers

• Creating a Twitter Flow

  Twitter Flows are created just like SMS Flows. Simply select "Messaging" from the creation dialogue, then start building. Note that Twitter direct messages are no longer limited to 140 characters, so you can ignore the Send Message character counter: ![](https://storage.crisp.chat/useFew readers

• Adding an Instagram channel

  To add an Instagram channel to your TextIt workspace, follow these steps: Create a business account on Instagram. You will need to create a business account or switch a personal account to a professional one so that we can access its features. Go to your Instagram profile and tap the menu icon ☰ on the right. Then, go to settings, click accounts, and tap switch to professional account at the bottom. For more details, click [here.](https://help.instagram.com/502981923235522/?helFew readers