Articles on: Channels

Adding an Instagram channel

To add an Instagram channel to your TextIt workspace, follow these steps:

Create a business account on Instagram. You will need to create a business account or switch a personal account to a professional one so that we can access its features.

Go to your Instagram profile and tap the menu icon ☰ on the right. Then, go to settings, click accounts, and tap switch to professional account at the bottom. For more details, click here.

If you don't already have one, create a Meta Business Suite (previously Facebook Business Suite) account and connect your Instagram account to it.

Go to your Meta Business Suite desktop and in your settings from the sidebar on the left, click on Business Asset, then on Instagram Accounts. Review the terms and click Claim Instagram Account. For detailed instructions, visit this article.

Connecting your Instagram account to your Meta account does not mean it is connected to your Facebook page!

This will be your next step. From your Instagram profile, click edit profile and under Public Business Information, select page. You will have the option to create a new Facebook page or add an existing one. See these steps in more detail here.

The last step in your Instagram account is to allow apps to access messages.

Go to your Instagram business profile, click the menu ☰ icon, then on privacy. Scroll to find messages, and under Connected Tools, toggle on allow access to messages. More information on that here.

Once you have completed all those steps, you are ready to it to your workspace. Click on the settings icon, and click New Channel to add a new channel. Scroll to find Instagram:

Click add an Instagram business account. You will be taken to a Facebook page. Click on edit settings to confirm your Instagram account.

Select your page, and click next. It's essential to make sure all the permissions are toggled on and click done. You should go back to your workspace and see the Facebook page name at the bottom:

Click on it and the page will be added.

That's it! We know this process can seem daunting, but we're happy to help. Reach out to the team via the support widget to start a conversation.

Updated on: 27/04/2023

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