Articles on: Channels

Adding a Twilio Number

To send and receive messages through a Twilio channel, you'll need to create a Twilio account and purchase a virtual number and connect it to your TextIt account. We recommend purchasing a toll-free number ($2/month) if you're deploying in the US or Canada. 

NOTE: Trial virtual numbers provided by Twilio are not sufficient for testing- they will not allow for sending or receiving real messages. If you'd like to test your flows prior to committing to a Twilio number, you can begin with Telegram channel.

Purchasing a Number

To purchase a toll-free virtual number through Twilio, you'll first need to sign-up for an account or sign-in to an existing Twilio account.

Once you enter your account, click the phone numbers from the menu on the lefthand side:

Click the Manage from the drop-down, then click the Buy a Number button on the lefthand side:

Once you've reached the Buy A Number page, click Advanced Search, select the country in which you're based.

We recommend purchasing a Toll-Free phone number if available, but please note that only standard long phone numbers allow for MMS capabilities.

Are you a non-profit organization? Working on a project for positive social change? You may qualify for a Twilio discount! Learn more about the Impact Access program and how you can receive a $500 kickstart credit as well as special discounts at Twilio.

Connecting your Number to our Platform

Once a number has been purchased, you'll need to connect your Twilio account to your account on our platform. You can do so by adding a channel, then selecting the Twilio option. Next, you'll be prompted to enter your Twilio account SID and Token.

These can be found on your console page, under the Account Info.

After you've entered your Twilio account credentials, you'll be directed to a page that contains the Twilio numbers you've purchased. Choose the number you'd like to connect, and you'll immediately be ready to send and receive messages

Updated on: 27/04/2023

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