Adding a Twilio Number
To send and receive messages through a Twilio channel, you'll need to create a Twilio account and purchase a virtual number and connect it to your TextIt account. We recommend purchasing a toll-free number ($2/month) if you're deploying in the US or Canada.
NOTE: Trial virtual numbers provided by Twilio are not sufficient for testing- they will not allow for sending or receiving real messages. If you'd like to test your flows prior to committing to a Twilio number, you can begin with Telegram channel.
To purchase a toll-free virtual number through Twilio, you'll first need to sign-up for an account or sign-in to an existing Twilio account.
Once you enter your account, click the phone numbers from the menu on the lefthand side:
Click the Manage from the drop-down, then click the Buy a Number button on the lefthand side:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1223_594ypw.png)
Once you've reached the Buy A Number page, click Advanced Search, select the country in which you're based.
We recommend purchasing a Toll-Free phone number if available, but please note that only standard long phone numbers allow for MMS capabilities.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1226_jhv906.png)
Are you a non-profit organization? Working on a project for positive social change? You may qualify for a Twilio discount! Learn more about the Impact Access program and how you can receive a $500 kickstart credit as well as special discounts at Twilio.
Once a number has been purchased, you'll need to connect your Twilio account to your account on our platform. You can do so by adding a channel, then selecting the Twilio option. Next, you'll be prompted to enter your Twilio account SID and Token.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1234_ar55ae.png)
These can be found on your console page, under the Account Info.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1335_1s04rhm.png)
After you've entered your Twilio account credentials, you'll be directed to a page that contains the Twilio numbers you've purchased. Choose the number you'd like to connect, and you'll immediately be ready to send and receive messages
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1434_1ystxvn.png)
NOTE: Trial virtual numbers provided by Twilio are not sufficient for testing- they will not allow for sending or receiving real messages. If you'd like to test your flows prior to committing to a Twilio number, you can begin with Telegram channel.
Purchasing a Number
To purchase a toll-free virtual number through Twilio, you'll first need to sign-up for an account or sign-in to an existing Twilio account.
Once you enter your account, click the phone numbers from the menu on the lefthand side:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1219_oxzfw.png)
Click the Manage from the drop-down, then click the Buy a Number button on the lefthand side:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1223_594ypw.png)
Once you've reached the Buy A Number page, click Advanced Search, select the country in which you're based.
We recommend purchasing a Toll-Free phone number if available, but please note that only standard long phone numbers allow for MMS capabilities.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1226_jhv906.png)
Are you a non-profit organization? Working on a project for positive social change? You may qualify for a Twilio discount! Learn more about the Impact Access program and how you can receive a $500 kickstart credit as well as special discounts at Twilio.
Connecting your Number to our Platform
Once a number has been purchased, you'll need to connect your Twilio account to your account on our platform. You can do so by adding a channel, then selecting the Twilio option. Next, you'll be prompted to enter your Twilio account SID and Token.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1234_ar55ae.png)
These can be found on your console page, under the Account Info.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1335_1s04rhm.png)
After you've entered your Twilio account credentials, you'll be directed to a page that contains the Twilio numbers you've purchased. Choose the number you'd like to connect, and you'll immediately be ready to send and receive messages
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-27-at-1434_1ystxvn.png)
Updated on: 27/04/2023
Thank you!