• Creating a Voice (IVR) Flow

  Interactive Voice Response (IVR) workflows allow you to send recorded voice messages to which your contacts can respond by using their keypad or recording their own message. Voice workflows are handy for three reasons: They allow you to send and receive voice messages that by nature allow for improved tone, character and length when compared with text messages. They're synchronous - clients and beneficiaries are actively engaged with your workflow for the duration of the calSome readers

• Adding Audio to Play Message Actions

  You can add your own audio to your messages by grabbing a microphone or headset and record yourself using Quicktime or Windows' Sound Recorder. Once your messages are recorded, head over to a site like media.io to convert them to WAV files, then create a Play a Message action and click the "Upload Recording" button. Once uploaded, you can click the play buttoFew readers

• Adding a Voice-enabled Twilio Number

  You can purchase a voice-enabled Twilio number and connect it to your Textit account in minutes, or, if you're in a country where Twilio doesn't yet provide virtual numbers, you can either try Vonage or test your voice flows with an Android channel (see process here).  Note: TwilioFew readers

• Simulating an IVR Flow

  To test out your IVR flow, simply click the simulator in a green icon, and you'll experience the call as your contacts would.Few readers

• Replaying a Contact Recording

  The Play a Contact Recording action allows you to play a contact's voice message collected by a Wait for Audio action. This action is useful for verifying a contact's response or allowing them to hear their message and re-record if they aren't satisfied. Create a Recording Step First, create a Wait for Audio action. In the example pictured below, we're savingFew readers

• IVR Flow Split Actions

  The Split Actions available within a voice workflow vary slightly from standard messaging Split Actions to conform to the keypad input method. Menu Selection The Wait for Menu Selection action allows you to provide up to 10 menu options to your contacts. E.g. "To make a deposit press 1, to add or update card details press 2, to cancel the last deposit press 3, to speak with a representative press 4, to replay this message pressFew readers

• Configuring a Retry in an IVR (Voice) Flow

  To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit': In the dialogue box that pops up, choose the time after the failed call that you'd like to retry: (https://storage.crisp.chat/useFew readers

• Forwarding Calls in Voice (IVR) Flows

  Use the 'Wait for Forwarded Call' Split Action in an IVR flow to forward calls to another phone number. Here's how it works: In our example, we're asking contacts if they'd like to speak to a live agent or leave a message. If they choose to speak to a representative, the flow will forward their call on to another phone number of our chFew readers

• Viewing Call Logs

  Call logs provide an audit trail for both successful and unsuccessful calls. To access a Message tab, and click on the "Call" button: You'll see a list of outgoing call sessions. Click one to view the requests made during the call. Send us a message via the suFew readers