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Voice (IVR)
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages which can be responded to by using their keypad or recording a message.
Creating a Voice (IVR) Flow
Interactive Voice Response (IVR) workflows allow you to send recorded voice messages to which your contacts can respond by using their keypad or recording their own message. Voice workflows are handy for three reasons: They allow you to send and receive voice messages that by nature allow for improved tone, character and length when compared with text messages. They're synchronous - clients and beneficiaries are actively engaged with your workflow for the duration of the cal
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Simulating an IVR Flow
To test out your IVR flow, simply click the simulator, and you'll experience the call as your contacts would.
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Adding IVR to your Android Channel
Adding IVR functionality to your Android Phone is useful for: those who wish to use a locally-masked caller ID. accounts in countries where Twilio doesn't sell phone numbers that allow for inbound calls. those who wish to use a local phone number which Contacts can text or flash*. Having a contact call your number and hang-up with the expectation you'll call them back (the caller picks up fees while it's free to receive calls). Useful in the absence of a toll-free
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Adding a Voice-enabled Twilio Number
You can purchase a voice-enabled Twilio number and connect it to your Nyaruka account in minutes, or, if you're in a country where Twilio doesn't yet provide virtual numbers, you can either try Vonage or test your voice flows with an Android channel (see process here). Note: Twili
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Configuring a Retry in an IVR (Voice) Flow
To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit': In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:  Flows
Use the 'Wait for Forwarded Call' Split Action in an IVR flow to forward calls to another phone number. Here's how it works: In our example, we're asking contacts if they'd like to speak to a live agent or leave a message. If they choose to speak to a representative, the flow will forward their call on to another phone number of our ch
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