Articles on: Voice (IVR)

Viewing Call Logs

Call logs provide an audit trail for both successful and unsuccessful calls. To access a channel's call log, navigate to your account's settings page and click on the number that initiated the call:

Next, click the "Channel Log" button to access the channel's sending log:

You'll arrive at the messages portion of the channel's sending log. To access the calls portion, click the "Calls" button:

You'll see a list of outgoing call sessions. Click one to view the requests made during the call:

Each request is expandable, so can view relevant parameters. It's best to compare our logs with those provided by Twilio or Vonage.

Updated on: 30/11/2021

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