Configuring a Retry in an IVR (Voice) Flow

To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit':

In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:

That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day. 

Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our other articles on using IVR!

Updated on: 31/10/2024