Configuring a Retry in an IVR (Voice) Flow
To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit':
In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:
That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day.
Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our other articles on using IVR!
In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:
That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day.
Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our other articles on using IVR!
Updated on: 13/12/2021
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