Configuring a Retry in an IVR (Voice) Flow
To configure your IVR flow to retry sending when a contact doesn't answer the call or the call doesn't connect, first navigate to your flow's editor. Then, click on the ☰ menu icon and select 'Edit':
![](https://storage.crisp.chat/users/helpdesk/website/18cf1e601c3cef0/64f41cb1-194e-4a72-8e42-cef431_ij5coh.png)
In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:
![](https://storage.crisp.chat/users/helpdesk/website/79ecae5e15df4000/f4c3cc64-4d22-4dbe-9ce0-9a7a10_uwaq9d.png)
That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day.
Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our other articles on using IVR!
![](https://storage.crisp.chat/users/helpdesk/website/18cf1e601c3cef0/64f41cb1-194e-4a72-8e42-cef431_ij5coh.png)
In the dialogue box that pops up, choose the time after the failed call that you'd like to retry:
![](https://storage.crisp.chat/users/helpdesk/website/79ecae5e15df4000/f4c3cc64-4d22-4dbe-9ce0-9a7a10_uwaq9d.png)
That's it! When a call doesn't connect, we will re-send after 30 minutes, 1 hour, or 1 day.
Questions? Send us a message via the support widget in the bottom right corner of your browser. Also be sure to check out our other articles on using IVR!
Updated on: 13/12/2021
Thank you!