Replaying a Contact Recording

The Play Recording action allows you to play a contact's voice message collected by a Make Recording action.

This action is useful for verifying a contact's response or allowing them to hear their message and re-record if they aren't satisfied.

Create a Recording Step

First, create a Make Recording action. In the example pictured below, we're saving the recordings we collect to the flow variable "Name", which we can call at a later step using the variable @results.name.

Next, create a Play Recording action by selecting Play Recording from the menu. Choose the recording you'd like to play by referencing the flow variable created by a Make Recording action. In the example pictured below, we use @results.name:

See more on creating IVR flows here.

Updated on: 28/04/2026