Replaying a Contact Recording
![](https://storage.crisp.chat/users/helpdesk/website/f9454335ae964800/c23eb92b-4988-461e-b619-764150_rqgl51.png)
The Play a Contact Recording action allows you to play a contact's voice message collected by a Wait for Audio action.
This action is useful for verifying a contact's response or allowing them to hear their message and re-record if they aren't satisfied.
Create a Recording Step
First, create a Wait for Audio action. In the example pictured below, we're saving the recordings we collect to the flow variable "Name", which we can call at a later step using the variable @results.name.
![](https://storage.crisp.chat/users/helpdesk/website/bf36b6e35c029800/3bfb565a-0560-48ff-b127-e8e769_brwqdc.png)
Next, create a Play Recording action by selecting Play a Contact Recording from the dropdown menu. Choose the recording you'd like to play by referencing the flow variable created by a Wait for Audio action. In the example pictured below, we use @results.name:
![](https://storage.crisp.chat/users/helpdesk/website/c950b65ae5d4e000/a42aa00e-dafe-4657-8b89-ba8067_km4uq1.png)
See more on creating IVR flows here.
Updated on: 14/12/2021
Thank you!