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• Creating a Keyword Trigger that starts a Flow

  A keyword is the first word in a message and can be used to initiate a flow. For example, you can set a trigger using the keyword "JOIN" to start a flow that registers contacts for your service. To create a new keyword trigger: Navigate to the "Triggers" tab, then click the "Create Trigger" box.  Click the "Create an SMS keyword that launches a Flow" option. Enter your keyword, then select the flow you want it to trigger. Optional: You can choose the group(sPopular

• Introduction to Triggers

  Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call, and scheduled on a future date. Learn more about creating triggers with the articles found at our Help Center.Popular

• Starting a Flow in the Future or on a Schedule

  Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis. To trigger a flow in the future or on a schedule: Navigate to the "Triggers" tab and click the "Create Trigger" box. Click the "Start a flow in the future or on a schedule" option. Choose the flow you want to start, which contacts you want to receive it, and the date and time you want the flow to start. Optional: You can also choose to repeat the flow on a daily, wPopular

• Start a Flow after Receiving a Message that Doesn't Match Any Keywords

  Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the "catch-all" trigger, as it can be used to route uncaught messages to any of your flows. To create a catch-all trigger: Navigate to the "Triggers" tab and click the "Create Trigger" box.  ![](https://storage.crisp.chaSome readers

• Creating a Trigger to Start a Flow After a Missed Call

  What happens when you miss a call? We offer a time-saving and convenient option to create a trigger to start a flow after a missed call. This means that even when you aren't able to pick up the phone, you won't lose out on valuable communication with your contacts.  To create this trigger, navigate to the "Triggers" tab in the upper righthand corner: Then, click the "Create TriggSome readers

• Group Inclusion & Exclusion on Triggers

  Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on a future date. What if you want a trigger to only act upon members of certain groups or to exclude groups? First, navigate to the triggers tab. Here, click the blue 'CreatSome readers

• Start a Flow when Facebook Refers a Contact

  To create this trigger, first navigate to the "Triggers" tab and then scroll down to find the "Start a flow when Facebook refers a contact" option:  Next, choose the channel you want this trigger to operate on and the flow you want to start: Note that the referreSome readers

• Ignoring Keywords while in a Flow

  When a contact sends a message that matches a keyword you've set to start a flow, they'll automatically be placed inside it by default. This means that if a contact has been placed inside flow A and has responded with a message that contains a keyword that starts flow B, they'll leave flow A for flow B. This is useful in situations where you want to allow your contacts to move between flows at will using keywords. If you want to keep your contacts in a flow until they've either completed itSome readers

• Starting a Flow after a Ticket is Closed

  After an Agent has resolved an open ticket, you can create a trigger that will automatically start the contact in a flow. This trigger is useful when you'd like to follow up with the contact, place additional actions on the contact, or remove them from a group. In our example below, we had previously added the contact to a group called 'Human Handled' so that their messages to our human Agent wouldn't unintentionally kick off any keyword or uncaught message Triggers. After closing the contact'sSome readers

• Starting a Flow after Receiving a Call

  If you've got IVR flows set up, you can use this trigger to start an IVR work flow when you receive incoming calls from your contacts.  Here's how to set up this trigger:  Navigate to the "Triggers" tab. Scroll down to the section called "Start a flow after receiving a call" and click. ![](https://storage.crisp.chat/usSome readers

• Creating a Keyword Trigger that Allows People to Join a Group

  Use this trigger to add contacts to a group. This trigger is useful for managing contacts that unsubscribe using the common opt-out keywords "stop" or "unsubscribe." To create a keyword trigger that adds contacts to a group: Navigate to the "Triggers" tab, then click the "Create Trigger" box. Click the "Create an SMS that allows people to join a group" option. Enter your keyword, then choose the group you'd like your contacts to join. Optional: You can also chooseFew readers

• Start a flow when Facebook refers a contact.

  Facebook Messenger's deep links make it easy for people to discover your chat bot. You can place the link anywhere and it will take them directly to your Messenger threads. TextIt can help you manage those contacts using a trigger to launch a flow of your choice. Triggering a Flow Once you [set up your link on Facebook](https://wwwFew readers