• Creating a Keyword Trigger that Starts a Flow

  A keyword is the first word in a message and can be used to initiate a flow. For example, you can set a trigger using the keyword "JOIN" to start a flow that registers contacts for your service. To create a new keyword trigger: Navigate to the Triggers tab, then click the "+ New Trigger" box. Click the "Start a flow based on keywords in an incomingSome readers

• Introduction to Triggers

  Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date. To create a new trigger, go to the triggers tab on the left and select + New Trigger: Here, you can select triggers such as: Create a message keyword that [launches a flow](https://help.textit.com/en/article/creating-a-keyword-trigSome readers

• Starting a Flow in the Future or on a Schedule

  Use this trigger to schedule a flow sometime in the future, or repeat it on a daily, weekly or monthly basis. To trigger a flow in the future or on a schedule: Navigate to the Triggers tab and click "+ New Trigger". Click the "Start a flow in the future or on a schedule" option. ![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shFew readers

• Triggering a Flow When a Contact Initiates a Conversation

  When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow to kick off the experience. To create your conversation trigger, simply navigate to your account's Triggers page and click + New Trigger Then, click the 'Start a flow when a conversation is started by a contact' trigger: ![](https://storagFew readers

• Group Inclusion & Exclusion on Triggers

  Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on a future date. What if you want a trigger to only act upon members of certain groups or to exclude groups? First, navigate the Triggers tab and click the 'New Trigger' button. ![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1332_99vuFew readers

• Starting a Flow after a Ticket is Closed

  After an Agent has resolved an open ticket, you can create a trigger that will automatically start the contact in a flow. This trigger is useful when you'd like to follow up with the contact, place additional actions on the contact, or remove them from a group. In our example below, we had previously added the contact to a group called 'Human Handled' so that their messages to our huFew readers

• Start a Flow after Receiving a Message that Doesn't Match Any Keywords

  Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the "catch-all" trigger, as it can be used to route uncaught messages to any of your flows. To create a catch-all trigger: Navigate to the Triggers tab and click '+ New Trigger'. Click the "Start a flowFew readers

• Starting a Flow after Receiving a Call

  If you've got IVR flows set up, you can use this trigger to start an IVR flow when you receive incoming calls from your contacts. Here's how to set up this trigger: Navigate to the Triggers tab. Click on "+ New Trigger" and scroll down to the section called Start a flow after receiving a call. ![](https:Few readers

• Start a Flow When Facebook Refers a Contact.

  Facebook Messenger's deep links make it easy for people to discover your chatbot. You can place the link anywhere and it will take them directly to your Messenger threads. TextIt can help you manage those contacts using a trigger to launch a flow of your choice. Triggering a Flow Once you [set up your link on Facebook](https://www.Few readers

• Ignoring Keywords while in a Flow

  When a contact sends a message that matches a keyword you've set to start a flow, they'll automatically be placed inside it by default. This means that if a contact has been placed inside Flow A and has responded with a message that contains a keyword that starts Flow B, they'll leave Flow A for Flow B. This is useful in situations where you want to allow your contacts to move between flows at will using keywords. If you want to keep your contacts in a flow until they've either completed itFew readers

• Filtering by Channel on Triggers

  You can now filter by channel on all Trigger types that are based on channel activity. In the example below, only messages with the word "child" coming from the channel LeahNyaruka will trigger the flow "Register child", but not from any other channel. You can see more about Triggers here. Questions? Send us a mFew readers