Group Inclusion & Exclusion on Triggers
Triggers let you control how or when a flow begins or can allow a contact to join a group. A flow can be triggered by a keyword or missed call and scheduled on a future date.
What if you want a trigger to only act upon members of certain groups or to exclude groups?
First, navigate to the Triggers tab and click the 'New Trigger' button.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1332_99vu8x.png)
You'll see the list of possible trigger types.
For our example, we'll choose to create a message keyword that launches a flow.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1519_1r0emk9.png)
At the bottom of this trigger's settings, we see that we can optionally choose to only include certain contact groups or to exclude contact groups.
![](https://storage.crisp.chat/users/helpdesk/website/66a8564682b7a800/65e976db-e35c-4ee0-84b5-bacb74_1cmb7tz.png)
In our example, we want contacts to send the keyword 'promo' that will trigger a Satisfaction Survey flow in order to receive a coupon. We don't want contacts who've already registered for this promo in 'Completed Registration' or a group called 'Segment A' to be able to participate, so we've excluded them.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1528_mkjvw5.png)
Only members of these two groups will be excluded from starting the Satisfaction Survey flow- all other contacts who send the keyword will be started in the flow.
Questions? Send us a message via the support widget in the bottom right corner of your browser.
What if you want a trigger to only act upon members of certain groups or to exclude groups?
First, navigate to the Triggers tab and click the 'New Trigger' button.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1332_99vu8x.png)
You'll see the list of possible trigger types.
For our example, we'll choose to create a message keyword that launches a flow.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1519_1r0emk9.png)
At the bottom of this trigger's settings, we see that we can optionally choose to only include certain contact groups or to exclude contact groups.
![](https://storage.crisp.chat/users/helpdesk/website/66a8564682b7a800/65e976db-e35c-4ee0-84b5-bacb74_1cmb7tz.png)
In our example, we want contacts to send the keyword 'promo' that will trigger a Satisfaction Survey flow in order to receive a coupon. We don't want contacts who've already registered for this promo in 'Completed Registration' or a group called 'Segment A' to be able to participate, so we've excluded them.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-05-24-at-1528_mkjvw5.png)
Only members of these two groups will be excluded from starting the Satisfaction Survey flow- all other contacts who send the keyword will be started in the flow.
Questions? Send us a message via the support widget in the bottom right corner of your browser.
Updated on: 24/10/2023
Thank you!