Triggering a Flow When a Contact Initiates a Conversation
When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow to kickoff the experience.
To create your conversation trigger, simply navigate to your account's Triggers page and click New Trigger
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-28-at-0932_jnve3.png)
Then, click the 'Start a flow when a conversation is started by a contact' trigger:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-04-22-at-16000_1gwze0r.png)
You're ready to create your trigger:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-04-22-at-16035_1ti1ngg.png)
You can choose to include only a specific group, or exclude one.
Note:
The channel references the page your bot is attached to, while flow represents the flow you'd like to start when a contact initiates contact with your bot.
You will not be able to see 'Start a flow when a conversation is started by a contact' under trigger if you do not have a Facebook or Telegram channel on your workspace.
To create your conversation trigger, simply navigate to your account's Triggers page and click New Trigger
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-04-28-at-0932_jnve3.png)
Then, click the 'Start a flow when a conversation is started by a contact' trigger:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-04-22-at-16000_1gwze0r.png)
You're ready to create your trigger:
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-04-22-at-16035_1ti1ngg.png)
You can choose to include only a specific group, or exclude one.
Note:
The channel references the page your bot is attached to, while flow represents the flow you'd like to start when a contact initiates contact with your bot.
You will not be able to see 'Start a flow when a conversation is started by a contact' under trigger if you do not have a Facebook or Telegram channel on your workspace.
Updated on: 22/04/2024
Thank you!