Articles on: Triggers

Triggering a Flow When a Contact Initiates a Conversation

When a person starts a new conversation with your Facebook or Telegram bot, you can set expectations with a get started flow to kickoff the experience.

To create your conversation trigger, simply navigate to your account's Triggers page and click New Trigger



Then, click the 'Start a flow when a conversation is started by a contact' trigger:



You're ready to create your trigger: 




You can choose to include only a specific group, or exclude one.

Note:
The channel references the page your bot is attached to, while flow represents the flow you'd like to start when a contact initiates contact with your bot.
You will not be able to see 'Start a flow when a conversation is started by a contact' under trigger if you do not have a Facebook or Telegram channel on your workspace.

Updated on: 24/10/2023

Was this article helpful?

Share your feedback

Cancel

Thank you!