Articles on: Triggers

Start a Flow after Receiving a Message that Doesn't Match Any Keywords

Use this trigger to start a flow after receiving an uncaught message (a message not handled by any of your other flows or triggers). We refer to this as the "catch-all" trigger, as it can be used to route uncaught messages to any of your flows.

To create a catch-all trigger:

Navigate to the Triggers tab and click 'New Trigger'.

Click the "Start a flow after receiving a message that doesn't match any keywords" option.

Choose the flow you want to start and, optionally, which channel this should apply to & any groups to include or exclude.

Click the "New Trigger" button.

In our example, when an incoming message that doesn't match any existing keyword triggers reaches us on our Twilio channel, the 'Registration' flow will be started. Here's what that will look in our active triggers list:

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Updated on: 22/04/2024

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