Introduction to Triggers

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date.

To create a new trigger, go to the triggers tab on the left and select + New Trigger:



Here, you can select triggers such as:

Create a message keyword that launches a flow.
Create a message keyword that allows people to join a group.
Start a flow after receiving a message that doesn't match any keywords.
Start a flow in the future or on a schedule.
Start a flow after receiving a call.
Start a flow after a missed call on an Android Phone channel.
Start a flow when a conversation is started by a contact.
Start a flow when Facebook refers a contact.
Start a flow after a ticket is closed.



Learn more about creating triggers with the articles found at our Help Center.

Updated on: 12/05/2023