Introduction to Triggers

Triggers allow you to control how or when a flow begins. A flow can be triggered by a keyword or missed call and scheduled on a future date.

To create a new trigger, go to the triggers tab on the left and select + New Trigger:

Here, you can select triggers such as:

• Create a message keyword that launches a flow.
• Start a flow after receiving a message that doesn't match any keywords.
• Start a flow in the future or on a schedule.
• Start a flow after receiving a call.
• Start a flow when a conversation is started by a contact.
• Start a flow when Facebook refers a contact.
• Start a flow after a ticket is closed.
• Start a flow when a contact accepts an opt-in request.
• Start a flow when a contact opts out of a topic they previously opted in to.

Learn more about creating triggers with the articles found at our Help Center.

Updated on: 19/03/2025