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Getting Started
Read up on some account basics or tips on authoring messages.
Workspace Settings Primer
Your workspace settings page is the heart of your workspace. From here, you can: View, add or remove channels Add a classifier like witbot.ai Add a ticketing service like Zendesk or via email Manage child workspaces
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Multi-Login Support: Adding, Editing & Removing Multiple Account Roles
Users on the subscription billing plan can access multi-login support, which allows them to add multiple logins of varying roles to the account. This feature is intended for enterprise accounts, where multiple team members may need to oversee your flows, campaigns, scheduled broadcasts and contacts, or routinely export information from the account. To add additional logins to your account, first navigate to your account's home page by clicking your workspace name to the top right. he receives messages. Additional Languages Adding _Add
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Managing your Timezone and Date Format Settings
It's important that your account's Timezone and Date Format match those of the region in which you're sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account's Timezone and Date Format, first navigate to your account page and click the workspace icon to edit account set
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Message Content Basics
Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, keep in mind that messages exceeding 160 characters will be sent as two messages. We provide a character counter beneath the message input of each message action to help you keep track: If you hover over the character counter, you will see a po
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Terms Reference
Action - An action is a step in your flow. For example, 'Send Message'. 'Update the Contact', and 'Enter Another Flow' are actions. Administrator Role - An account administrator has complete control over a workspace. They can change settings, add or delete additional logins, & more. Admins can access & edit all aspects of your workspace including flows, campaigns, con
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Message Content Best Practices
The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code for America's GetCalFresh project. 1) The CDC’s Guide to Writing for Social Media 2012 Be Clear and Concise: Use easy-to-understand language. Catch the reader’s attention with a compelling lead that provides the most important information first. Abbreviations are necessary in a 160-character message, but
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Enabling Two-Factor Authentication
Looking to make your workspace login even more secure? You can now enable two-factor authentication, also called 2FA. Here's how: Log in to your account and visit the workspace settings page. Scroll down the page to find the two-factor authentication section: Click on this section to enable 2FA. You'll need to follow the directions on the following page: ![](https://s
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