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• Workspace Settings Primer

  Your workspace settings page is the heart of your workspace. From here, you can: View, add or remove channels Add a classifier like witbot.ai Add a ticketing service like Zendesk or via email Manage child workspacesPopular

• Multi-Login Support: Adding, Editing & Removing Multiple Account Roles

  Users on the subscription billing plan can access multi-login support, which allows them to add multiple logins of varying roles to the account. This feature is intended for enterprise accounts, where multiple team members may need to oversee your flows, campaigns, scheduled broadcasts and contacts, or routinely export information from the account. To add additional logins to your account, first navigate to your account's home page by clicking your workspace name to the top right. ![](https://Some readers

• Multi-Tier Workspaces

  Customers who have subscribed to our monthly billing plan or those still using the TopUp plan with over 1,000,000 credits unlock multi-tier privileges, which allows you to add multiple child workspaces. This feature is intended for workspaces with multiple use cases across multiple countries, for example, where it's useful to be able to create workspaces for specific programs and manage them from a central accoSome readers

• Creating a New Account

  Creating an account is quick, simple and free. All new accounts are free for 90 days with up to 100 contacts and offer full access to the product. After 90 days, users will need to sign up for our subscription billing plan that is only $25/month and includes 1,000 contacts per month. All contacts above 1,000 are just $0.01 per month. See more about our pricing here. To open a TextIt account, visit our website at https://textit.com/ wherSome readers

• Using the Simulator

  A important part of building something is testing it out. For this reason, we've included a simulator in the flow editor that allows you to test your flows from an contact's perspective - so you can quickly identify what works and what might need to be tweaked. Accessing the Simulator The simulator is accessed through the phone icon on the right side of the flow editor: ![](https://storage.crisp.chat/users/helpdesk/website/447bbe190add5800/d1d02e69-c30e-430e-b579-7369b7_226okt.pnSome readers

• Where to Begin

  Add your first channel A channel is a phone number or social network account which we can use to send and receive messages on your behalf. It's important to understand that your flows won't send if there is no channel connected!  Learn how to add your first channel here. Build your first flow  After you've connected your first channel, you're ready to start mastering flows. To view sSome readers

• Managing Your Language Settings

  Primary Language Your account's Primary Language is the language in which your flows appear within the flow editor. Note that the Primary Language setting does not dictate the language in which your contacts receive messages. Rather, a contact's preferred language setting dictates the language in which (s)he receives messages. Additional Languages Adding _AddSome readers

• Managing your Timezone and Date Format Settings

  It's important that your account's Timezone and Date Format match those of the region in which you're sending and receiving messages. These settings affect features that require date & time values, such as campaigns, triggers that fire on a schedule and anything operating on date & time functions. To edit your account's Timezone and Date Format, first navigate to your account page and click the workspace icon to edit account setSome readers

• Message Content Basics

  Learn the basics to ensure a high completion rate: Message Length When entering your content into a Send Message action, keep in mind that messages exceeding 160 characters will be sent as two messages. We provide a character counter beneath the message input of each message action to help you keep track: If you hover over the character counter, you will see a poSome readers

• Terms Reference

  Action - An action is a step in your flow. For example, 'Send Message'. 'Update the Contact', and 'Enter Another Flow' are actions. Administrator Role - An account administrator has complete control over a workspace. They can change settings, add or delete additional logins, & more. Admins can access & edit all aspects of your workspace including flows, campaigns, conSome readers

• Message Content Best Practices

  The following guide draws from the experiences of the US Centers for Disease Control & Prevention, Kaiser Permanente, and Code for America's GetCalFresh project. 1) The CDC’s Guide to Writing for Social Media 2012 Be Clear and Concise: Use easy-to-understand language. Catch the reader’s attention with a compelling lead that provides the most important information first. Abbreviations are necessary in a 160-character message, butFew readers

• Enabling Two-Factor Authentication

  Looking to make your workspace login even more secure? You can now enable two-factor authentication, also called 2FA. Here's how: Log in to your account and visit the workspace settings page. Scroll down the page to find the two-factor authentication section: Click on this section to enable 2FA. You'll need to follow the directions on the following page: ![](https://sFew readers