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Messages
The messages section allows you to work with messages you have sent or received.
Schedule a Message to be Sent Later
We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly, monthly, or never. Note: Sending a scheduled message is different from setting up a campaign. Scheduled messages are great for bulk messages to contacts or groups. For example, if you wanted to tell everyone in a group that you will be having a fundraising event in 2 weeks, you could send a scheduled message which would go out to eve
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Sending an Email
Use the Send an Email action to send an email from within a flow. The resulting email may contain values referenced using the following variables: **@**contact @urns @results @fields @channel @run.results.[results name].extra **@**parent @input expressions, e.g. @(today()) or @(now()) In the example below, we demonstrate h
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Sending Manual Messages to Contacts or Groups
There are two options for sending manual messages, which are outside of flows, to your contacts. To send a message directly to a single contact, first navigate to the contact's individual page. Find them in the "Contacts" tab. Then, simply click the "Send Message" button in the top right corner. To send to a single contact, multiple contacts, a group, or several groups, n
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Adding Quick Replies to your Messages
Quick replies is a feature that enables you to provide contacts on IP messaging channels such as Facebook Messenger, Viber, and Telegram with a predefined set of responses. Create your Quick Replies To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box: Next, add your quick replies responses: ![](https://storage
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Exporting Messages
Messages can be exported to a spreadsheet document for review outside the platform. To export incoming and outgoing messages: Click the "messages" tab. Click the "export" box above and to the right of the message list. From the first drop-down, you can choose to download messages from all message folders ( Inbox, flows, sent, etc) by selecting All messages. Selecting _Just
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What's the Difference between 'Inbox' and 'Flows' Messages?
In the Messages tab, you'll notice that some incoming messages are found in the Inbox while others are in Flows. What's the distinction between these folders? The difference is simple. Inbox messages are received outside of a flow and are handled elsewhere. Flows messages
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Labeling Messages
We allow you to add labels to classify responses. This makes it easier to organize your messages and sort through them when exported from the platform. Note that you may also label messages within a workflow. To label your messages: Click the "Messages" tab. Check t
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Deleting Messages
Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages sent via our platform. Click the "messages" tab. Check the boxes next to the messages you would like to delete. Once selected, click the "Archive" icon that appears above your message inbox. Click the "Archived" folder to the left of the messages. Check the boxes of the messages you'd like to delete. Once check
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Attaching a PDF URL to a Message
We've added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video URLs. Attaching your PDF URL Once you've entered the flow editor, create a 'Send Message' action. Click on the 'Attachments' tab at the top of the message node: Choose 'PDF Document URL' from the dropdown menu: ![](https://storage.crisp.chat/users/helpdesk/website/6569ab6f129f6
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Archiving Messages
Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of messages sent via the channels connected to your account. To archive incoming messages: Click the "messages" tab. Select the boxes to the left of the messages you'd like to archive. Click the "archive" icon. Archived messages will appear in the "Archived" folder to the left of the message list. 