• Adding Quick Replies to your Messages

  Quick replies are a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. Create your Quick Replies To add quick replies to a message, simply click the dialogue iSome readers

• Sending an Email

  Use the Send an Email action to send an email from within a flow. The resulting email may contain values referenced using the following variables: @contact @urns @results @fields @channel @run.results.[results name].extra @parent @input expressions, e.g. @(today()) or @(now()) In the example below, we demonstrate how a clinic might use this actiSome readers

• Schedule a Message to be Sent Later

  We allow you to schedule messages to be sent at a later date and time, and repeat them daily, weekly, monthly, or never. Note: Sending a scheduled message is different from setting up a campaign. Scheduled messages are great for* bulk messages to contacts or groups. For example, if you wanted to tell everyone in a group that you will be having a fundraising event in 2 weeks, you could send a scheduled message that would go out to everFew readers

• Sending Manual Messages to Contacts or Groups

  There are two options for sending manual messages, which are outside of flows, to your contacts. To send a message directly to a single contact, first navigate to the contact's individual page. Find them in the Contacts tab. On the contact's page, you will land on the Chat window. Write your message and click Enter on your keyboard to send. If the contactFew readers

• Deleting Messages from 'Archived' folder

  Messages must first be archived in order to be deleted. Only incoming messages may be deleted; outgoing messages are kept to verify the origin of all messages sent via our platform. Click the Messages tab. Click on the "Archived" folder. Check the "All" box at the top of the box on the left of the contact's name, or individually check messages you want to delete. ![](https://storage.crisp.chat/users/helpdesk/website/-/7/a/9/f/7a9fc4558a9de000/screenshot-2026-08-10-at-17404_1j5Few readers

• What's the Difference between 'Inbox' and 'Flows' Messages?

  In the Messages tab, you'll notice that some incoming messages are found in the Inbox while others are in Handled. What's the distinction between these folders? The difference is simple. Inbox messages are received outside of a flow and are handled elsewhere. **HandleFew readers

• Attaching a PDF URL to a Message

  We've added a new feature that allows you to attach a PDF URL in addition to Image, Audio, and Video URLs. Attaching your PDF URL Once you've entered the flow editor, create a Send Message action. Click on the Attachments tab at the top of the message node: Choose PDF Document from your local computer. Paste the PDF URL in the text field and click 'SaveFew readers

• Exporting Messages

  Messages can be exported to a spreadsheet document for review outside the platform. To export incoming and outgoing messages: Click the Messages tab. Click on the menu icon ☰ on the right-hand side. Click the Export button from the drop-down. From the first drop-down, you can choose to download messages from all message folders ( Inbox, fFew readers

• Labeling Messages

  We allow you to add labels to classify responses. This makes it easier to organize your messages and sort through them when exported from the platform. Note that you may also label messages within a workflow. To label your messages: Click the Messages tab.Few readers

• Using Quick Replies from Broadcasts

  Looking to send specific response options to your contacts? Quick replies are a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. These will appear as buttons on the contact's end. You can use Quick Replies within a flow by adding them to a [Send Message](https://help.textit.com/en/article/sending-meFew readers

• Archiving Messages

  Much like email, we allow you to archive incoming messages, while outgoing messages are kept to verify the origin of messages sent via the channels connected to your account. To archive incoming messages: Click the Messages tab. Select the boxes to the left of the messages you'd like to archive. Click the Archive icon. Archived messages will appear in the "Archived" folder to the left of the message list. ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• WhatsApp Templates Tab

  To make your life easier, we've added a new section within the Messages tab that lists all of your WhatsApp templates on one page. From this list, you can view individual templates to review their different components and ensure they're fully approved. To find your templates, first navigate to the Messages tab on the left-hand side of the platform and then find the Templates section: ![](https://storage.crisp.chat/users/helpdesk/websFew readers

• Mastering Shortcuts Messages

  Creating and Using Shortcuts You can now create and utilize shortcuts for faster messaging. Shortcuts allow you to insert pre-written responses for common scenarios, enhancing your response times and ensuring consistency in responses. Getting Started with Shortcuts Access the 'Tickets' Tab: Click on the 'Tickets' tab in your dashboard. Locate the Shortcuts Button: Click on the 'My Shortcuts' button to navigate to the shortcuts page. ![](https://storage.crisp.chat/users/heFew readers

• Adding WhatsApp Templates to Broadcasts

  You can now add your WhatsApp templates to Broadcast messages! This means that Facebook and WhatsApp contacts can be targeted at the same time as all other contacts when sending out blasts. To send a broadcast with a template, first navigate to the Broadcasts section in the Messages tab:Few readers

• Message Folders

  Message Folders represent different stages in the lifecycle of messages moving through your flows and campaigns. Inbox Messages that have been received from contacts. These are incoming texts (or other channel messages) that haven’t necessarily been processed yet or are simply stored for review. Handled Incoming messages that have already been processed by a flow or automation. Once TextIt routes a message through a flow, it moves from Inbox to Handled.Few readers