Articles on: Messages

What's the Difference between 'Inbox' and 'Flows' Messages?

In the Messages tab, you'll notice that some incoming messages are found in the Inbox while others are in Flows. What's the distinction between these folders?

The difference is simple. Inbox messages are received outside of a flow and are handled elsewhere. Flows messages are received within a flow. 

That's it! See more about Messages in our Help Center. 

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Updated on: 13/12/2021

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