Sending Manual Messages to Contacts or Groups
There are two options for sending manual messages, which are outside of flows, to your contacts.
To send a message directly to a single contact, first navigate to the contact's individual page. Find them in the Contacts tab. On the contact's page, you will land on the Chat window;
Write your message and click Enter on your keyboard to send.
If the contact is in a flow, you will see a notice banner on top of the chatbox indicating what flow they are in. You can interrupt/stop this contact in the flow by clicking the orange 'Interrupt' button.
To send to a single contact, multiple contacts, a group, or several groups, navigate to the Messages tab, then click on Broadcasts . On the top right hand side Of your screen, you will see a 'Send' button.
Click on it to start a 3 step process to send the message.
Select a contact(s), or a group of contacts, you have the option to send this message only to contact who have sent you a message in last 90 days (click the drop-down to adjust the time). Check the box "Are not currently in a flow" if you don't want to disturb contacts currently in a flow. Once that is set, click 'Next'.
Enter the message you would like to send, and you can add 'Attachments' or Quick replies. If you are using the channels Facebook and WhatsApp, add a Facebook topic or WhatsApp template to make sure contacts who haven't sent you a message in 24 hours, receive this message.
Schedule when the message will be sent, you can send it right a way or schedule it to send later.
Lastly, choose if you want to send this message daily, weekly, or monthly.
Click Create and that's it!
Go to the Scheduled tab to see the message waiting to send. The Pen icon and the far end can help you edit the message, and click the Trash icon to deactivate it.
Questions? Send us a message via the support widget in the bottom right corner.
To send a message directly to a single contact, first navigate to the contact's individual page. Find them in the Contacts tab. On the contact's page, you will land on the Chat window;
Write your message and click Enter on your keyboard to send.
If the contact is in a flow, you will see a notice banner on top of the chatbox indicating what flow they are in. You can interrupt/stop this contact in the flow by clicking the orange 'Interrupt' button.
To send to a single contact, multiple contacts, a group, or several groups, navigate to the Messages tab, then click on Broadcasts . On the top right hand side Of your screen, you will see a 'Send' button.
Click on it to start a 3 step process to send the message.
Select a contact(s), or a group of contacts, you have the option to send this message only to contact who have sent you a message in last 90 days (click the drop-down to adjust the time). Check the box "Are not currently in a flow" if you don't want to disturb contacts currently in a flow. Once that is set, click 'Next'.
Enter the message you would like to send, and you can add 'Attachments' or Quick replies. If you are using the channels Facebook and WhatsApp, add a Facebook topic or WhatsApp template to make sure contacts who haven't sent you a message in 24 hours, receive this message.
Schedule when the message will be sent, you can send it right a way or schedule it to send later.
Lastly, choose if you want to send this message daily, weekly, or monthly.
Click Create and that's it!
Go to the Scheduled tab to see the message waiting to send. The Pen icon and the far end can help you edit the message, and click the Trash icon to deactivate it.
Questions? Send us a message via the support widget in the bottom right corner.
Updated on: 19/03/2025
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