Adding Quick Replies to your Messages
Quick replies is a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses.
To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box:
![](https://storage.crisp.chat/users/helpdesk/website/c5fb088007578800/e6d31210-9e68-4eff-a2e4-a5e123_6fnbys.png)
Next, add your quick replies responses:
![](https://storage.crisp.chat/users/helpdesk/website/57a327a4835a3000/e6fb496e-0a01-4bb4-92c1-5f04a7_1y81sfy.png)
Your contacts will see buttons that they can click to respond to your message. You can also test this feature in the simulator:
![](https://storage.crisp.chat/users/helpdesk/website/cfda191d05c5d000/50e65324-35b0-4257-b162-33ef87_1s8w38y.png)
Note that quick replies will not work with SMS. The feature is only available for WhatsApp, Facebook Messenger, Viber, and Telegram.
Questions? Send us a message via the widget to the bottom right corner of your browser.
Create your Quick Replies
To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box:
![](https://storage.crisp.chat/users/helpdesk/website/c5fb088007578800/e6d31210-9e68-4eff-a2e4-a5e123_6fnbys.png)
Next, add your quick replies responses:
![](https://storage.crisp.chat/users/helpdesk/website/57a327a4835a3000/e6fb496e-0a01-4bb4-92c1-5f04a7_1y81sfy.png)
Your contacts will see buttons that they can click to respond to your message. You can also test this feature in the simulator:
![](https://storage.crisp.chat/users/helpdesk/website/cfda191d05c5d000/50e65324-35b0-4257-b162-33ef87_1s8w38y.png)
Note that quick replies will not work with SMS. The feature is only available for WhatsApp, Facebook Messenger, Viber, and Telegram.
Questions? Send us a message via the widget to the bottom right corner of your browser.
Updated on: 16/01/2024
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