Articles on: Messages

Adding Quick Replies to your Messages

Quick replies is a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. 

Create your Quick Replies

To add quick replies to a message, simply click the dialogue icon beneath the Send Message action dialogue box:

Next, add your quick replies responses: 

Your contacts will see buttons that they can click to respond to your message. You can also test this feature in the simulator: 

Note that quick replies will not work with SMS. The feature is only available for WhatsApp, Facebook Messenger, Viber, and Telegram

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Updated on: 16/01/2024

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