Articles on: Messages

Exporting Messages

Messages can be exported to a spreadsheet document for review outside the platform.

To export incoming and outgoing messages:

Click the "messages" tab.

Click the "export" box above and to the right of the message list.

From the first drop-down, you can choose to download messages from all message folders ( Inbox, flows, sent, etc) by selecting All messages. Selecting Just in this folder, will download all messages in the folder you clicked download from, if you are in 'Flows' folder for example, only messages received through a flow will be downloaded.

Optional; Select the group(s) of contacts whose messages you'd like to export (3), then choose a start (1) and end date (2) to establish a time frame in which the messages will have been sent or received.

You'll receive an email at the address associated with your account containing a download link protected by your username and password. The exported file will contain the date, contact number, contact type, contact name, contact UUID, direction, text and status of each message:

Updated on: 13/06/2022

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