Labeling Messages

We allow you to add labels to classify responses. This makes it easier to organize your messages and sort through them when exported from the platform. Note that you may also label messages within a workflow.

To label your messages:

1. Click the Messages tab.
2. Click the menu icon ☰ on your right hand side.
3. Click the New Label from the drop-down.

5. Give it a name.
6. Once created, the label's folder will appear under labels

When a message is labelled, you will sit on the far left-side of the message

Updated on: 10/08/2026