Articles on: Channels

Using WhatsApp

You can integrate a WhatsApp channel to TextIt with a provider such as Twilio and 360Dialogue.

Using Message Templates



WhatsApp providers require templates in order to send messages outside of the 24-hour communication window. For that to work, TextIt syncs those templates so you can configure them in your flow. You must get your templates approved by your provider in order to use them.




Twilio Message Templates



Twilio's implementation for WhatsApp is different than other providers. They do not allow for specification or syncing of templates. Instead, they try to match the messages dynamically. To use templates, you need to have your outbound message in TextIt match an approved template in your Twilio account rather than syncing/specifying it.

In your first outgoing flow message, use the text of an approved template word for word. It is important that your message match the text of your template as closely as possible, otherwise your messages will fail to send outside of the 24-hr window.

Sending Stickers and GIFs



To send stickers via the API, the file type should be image/webp and the size must be less than 512x512 and less than 100KB for static or 500KB for animated stickers.

GIF images are not a media format supported for WhatsApp API.

Here is a list of all supported media formats for WhatsApp.

Template Languages



If you are using WhatsApp templates, you'll need to make sure to create those templates with the correct languages so that they map correctly to the languages in your account. See more information here.

Updated on: 15/08/2023

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