Using Quick Replies from Broadcasts
Looking to send specific response options to your contacts? Quick replies is a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. These will appear as buttons on the contact's end.
You can use Quick Replies within a flow by adding them to a Send Message node and adding the response options there. But what if you need to send a one-off message or schedule a message for the future? You can do that with Broadcasts.
Broadcasts allow you to add Quick Replies and attachments as well. To use Quick Replies, follow these steps:
Go to the Messages tab and click on 'Broadcasts' in the list to the left of the browser.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10353_1gjd41j.png)
Create your Broadcast message by clicking the 'New Broadcast' button at the top right. First, select the recipients of your message.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10504_1bempzp.png)
After clicking 'Next', you'll select a language and compose your message. Click on the Quick Replies tab to set up your buttons.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10442_1ig832x.png)
Add your Quick Replies.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10432_4w7mad.png)
Click 'Next' and schedule your Broadcast. You can opt to send immediately or in the future and whether you'd like to repeat the message.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10451_obibyk.png)
That's it! Your Broadcast will now send with Quick Reply buttons. You'll see this message on the Broadcasts page.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10453_9ccb63.png)
Need to send a Broadcast via a Facebook channel outside of the 24-hour communication window? Do that with your Facebook opt-ins!
You can use Quick Replies within a flow by adding them to a Send Message node and adding the response options there. But what if you need to send a one-off message or schedule a message for the future? You can do that with Broadcasts.
Broadcasts allow you to add Quick Replies and attachments as well. To use Quick Replies, follow these steps:
Go to the Messages tab and click on 'Broadcasts' in the list to the left of the browser.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10353_1gjd41j.png)
Create your Broadcast message by clicking the 'New Broadcast' button at the top right. First, select the recipients of your message.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10504_1bempzp.png)
After clicking 'Next', you'll select a language and compose your message. Click on the Quick Replies tab to set up your buttons.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10442_1ig832x.png)
Add your Quick Replies.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10432_4w7mad.png)
Click 'Next' and schedule your Broadcast. You can opt to send immediately or in the future and whether you'd like to repeat the message.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10451_obibyk.png)
That's it! Your Broadcast will now send with Quick Reply buttons. You'll see this message on the Broadcasts page.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screenshot-2024-02-07-at-10453_9ccb63.png)
Need to send a Broadcast via a Facebook channel outside of the 24-hour communication window? Do that with your Facebook opt-ins!
Updated on: 07/02/2024
Thank you!