Articles on: Messages

Using Quick Replies from Broadcasts

Looking to send specific response options to your contacts? Quick replies are a feature that enables you to provide contacts on IP messaging channels such as WhatsApp, Facebook Messenger, Viber, and Telegram with a predefined set of responses. These will appear as buttons on the contact's end.


You can use Quick Replies within a flow by adding them to a Send Message node and adding the response options there. But what if you need to send a one-off message or schedule a message for the future? You can do that with Broadcasts.


Broadcasts allow you to add Quick Replies and attachments as well. To use Quick Replies, follow these steps:


  1. Go to the Messages tab and click on 'Broadcasts' in the list to the left of the browser.



  1. Create your Broadcast message by clicking the 'New Broadcast' button at the top right. First, select the recipients of your message.



  1. After clicking 'Next', you'll select a language and compose your message. Click on the Quick Replies tab to set up your buttons.



  1. Add your Quick Replies.



  1. Click 'Next' and schedule your Broadcast. You can opt to send immediately or in the future and whether you'd like to repeat the message.



That's it! Your Broadcast will now send with Quick Reply buttons. You'll see this message on the Broadcasts page.


Channel Specific Quick Reply Types


Some channel types only support simple text values as quick replies but other types support menus with descriptions, location selection buttons, rich forms and url links with configured text. To support these advanced channel specific features we allow use of markup within the quick reply value.


Menus with Descriptions


[TEXT]<extra>[DESCRIPTION]
OK<extra>I agree to the terms and conditions


URL Buttons


<url>[TEXT]<extra>[URL]
<url>Visit Website<extra>https://example.com


Location Choosers


<location>[TEXT]
<location>Send Location


Rich Forms


Can be used to invoke a WhatsApp Flow or Telegram Webapp. The collected data is then accessible in the flow as @input.payload.


<form>[TEXT]<extra>[WHATSAPP_FLOW_ID]
<form>Register Now!<extra>123456789


The table below shows the quick reply types available for each channel types, helping identify which options can be used when configuring messages in your flow.


Channel

Text

Location

Form

Link

Descriptions

WhatsApp Cloud

✅

✅

✅

✅

✅

360Dialog

✅

✅

✅

✅

✅

Turn.io WhatsApp

✅

✅

✅

✅

✅

Telegram

✅

✅

✅

—

—

Viber

✅

✅

—

✅

—

Line

✅

✅

—

✅

—

VK

✅

✅

—

✅

—

Facebook

✅

—

—

—

—

Instagram

✅

—

—

—

—

Firebase

✅

—

—

—

—

External

✅

—

—

—

—


Questions? Send us a message via the widget to the bottom right corner of your browser.

Updated on: 03/08/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!