Can I use the platform for Voice (IVR)?
You can build flows that use IVR (or even mix SMS & Voice interactions). To get started, add a voice Channel (such as Twilio) and select Phone Call as your flow medium in the "New Flow" input box.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-06-09-at-1544_yjisha.png)
You're ready to start creating your IVR flow.
![](https://storage.crisp.chat/users/helpdesk/website/7a9fc4558a9de000/screen-shot-2023-06-09-at-1544_yjisha.png)
You're ready to start creating your IVR flow.
Updated on: 09/06/2023
Thank you!