Need to automate your flow even more? Try using Artificial Intelligence. Add a Large Language Model (LLM) such as OpenAI's ChatGPT or Anthropic to unlock the power of AI.

What Can AI Do in My Flows?

The possibilities are endless. Here are some ideas:

• Auto-translate your flows into multiple languages. (Option to use TextIt's built-in LLM)
• Language learning: Practice conversation, translate, or quiz vocabulary.
• Customer service: Handle inquiries, complaints, or refund requests conversationally.
• Internal assistant: Help employees find documents, policies, or HR info.
• Onboarding bot: Guide new users or team members through a process step-by-step.
• Sales assistant: Qualify leads, book calls, or suggest packages.
• Task automation: Integrate with APIs to handle bookings, reminders, or daily reports.

Call AI in a Flow

1. Add your LLM.

2. Build your flow. In the example below, we're collecting customer responses to assesses what they need assistance with. We use Split by AI to categorize their response and respond accordingly. If the llm's response to their product inquiry does not sufficiently answer their question, the flow will open a ticket with an agent who can respond to them later on.

A Closer Look

Call AI Action

This is where you'll compose your command for your LLM. Try to be very clear!

Note that we can reference the result of this Call AI command later in the flow using @locals_llm_output like in the Send message action seen below.

Open Ticket

In this example flow, we want to escalate complaints to a human agent. We'll do that by opening a ticket.

We've included some details for the agent, including the text of the inquiry submitted by the customer that we collected at the beginning of the flow.

Need more help? Shoot us a message via the support widget at the bottom right corner.