Contact Message History
Contact message history is a chronological record of everything that has happened with an individual contact, shown as a single timeline.
This history helps you understand how a contact has engaged with your flows and campaigns, troubleshoot issues, and review past interactions in context.
Contact message history includes:
- Started and completed flow events
- Started and completed campaign events
- Interruptions and expirations from a flow
- All messages sent to and received from the contact
- Upcoming events
Note: Events are collapsed into pills. Click a pill's drop-down to reveal its events.
The contact message history page also includes the following detailed events:
contact_language_changed: the contact's primary language was changed.
contact_field_changed: the value of a contact field was updated.
contact_groups_changed: the contact's group memberships were changed, because the contact was added to or removed from a group.
contact_name_changed: the contact's name was updated.
contact_urns_changed: a new URN was added for the contact.
email_created: an email was sent to the contact from a flow.
input_labels_added: a label was applied to one of the contact's messages.
run_result_changed: a new run result was saved for the contact.
These records give you a more complete picture of a contact's activity in your account. Learn more about managing your contacts here.
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