Contact Message History

Contact Message history is a chronological record of everything that has happened with an individual contact. It provides a single, unified timeline of interactions.

This history helps you understand how a contact has engaged with your flows and campaigns, troubleshoot issues, and review past interactions in context.

Contact History includes:

• Started and Completed Flow events
• Started and Completed Campaign events
• The contact is interrupted or expires from a flow
• All messages sent and received to a contact
• upcoming events

In addition, the contact message history page includes more detailed information including the following:

contact_language_changed: the primary language of the contact has been changed.

contact_field_changed: the value for a contact field was updated. 

contact_groups_changed: a contact's group memberships was changed. The contact was added or removed from a group. 

contact_name_changed: a contact's name was updated. 

contact_urns_changed: a new URN for a contact was added.

email_created: an email was sent to the contact from a flow. 

input_labels_added: a label was applied to a contact's message.

run_result_changed: a new run result was saved for a contact. 

These new records will give you a more complete picture of a contact's movements in your account. Learn more about managing your contacts here. 

Questions? Send us a message via the support widget in the bottom right corner of your browser.

Updated on: 28/04/2026