Creating a Contact

To create a contact:

1. Navigate to the "Contacts" tab.
2. Click the menu icon on the right hand side, then on "New Contact"

3. Enter the name and phone number of the contact.

All phone numbers added to the platform must contain a country code, thus adhering to the E164 format. More on that here.

4. Your new contact will appear at the top of the "Active contacts" page.

When an unknown URN sends the first message, it is automatically stored as a new contact.

Updated on: 28/04/2026