Interrupting a Flow from the Contact View
After starting a flow with your group of contacts, you may want to exit or interrupt a specific contact from that flow without disrupting other contacts in the flow. You can achieve this from that contact's page.
First, head to the Contacts tab on the left-hand side of your workspace:
Select the contact you want to interrupt. If the contact is indeed in a flow, you will see a banner in the chat box indicating which flow they are in. Click the 'Interrupt' button to stop the contact in a flow.
If you do not see that option from the drop-down menu, then the contact is not currently active in any flow.
Once interrupted, you'll see that in your contact's chat history:
That's it! The contact will no longer receive messages from the flow.
Questions? Send us a message via the support widget in the bottom righthand corner or email us at support@textit.com.
First, head to the Contacts tab on the left-hand side of your workspace:
Select the contact you want to interrupt. If the contact is indeed in a flow, you will see a banner in the chat box indicating which flow they are in. Click the 'Interrupt' button to stop the contact in a flow.
If you do not see that option from the drop-down menu, then the contact is not currently active in any flow.
Once interrupted, you'll see that in your contact's chat history:
That's it! The contact will no longer receive messages from the flow.
Questions? Send us a message via the support widget in the bottom righthand corner or email us at support@textit.com.
Updated on: 18/03/2025
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