Adding Timeouts to a Flow
When your contacts don't respond to a message in a flow, you can add a timeout to send an automatic message. This feature allows you remind your contacts to respond, to let them know they can restart the flow at a later time, or to place other actions on non-responsive contacts, such as adding or removing them in a group, sending an email, and more.
In the example below, we gave our contacts 5 minutes to answer the first question in our flow.
![](https://storage.crisp.chat/users/helpdesk/website/5d5b5b3a568a7400/e526e20b-32ae-4184-9c3b-49157c_1vyum58.png)
If the contact responds within 5 minutes they will receive the next message in our flow immediately. If they do not respond within 5 minutes we can send them a "No Response" message.
![](https://storage.crisp.chat/users/helpdesk/website/cdc649cbdc55c800/e7739f2f-9e56-4bd1-89b1-060cf6_klzpcc.png)
In this example, we want to let our contacts know that they can restart the flow later by sending the keyword trigger we've assigned to the flow.
![](https://storage.crisp.chat/users/helpdesk/website/2e790e985be13c00/93542cba-dc01-4938-b320-2e740f_f6s01m.png)
Questions? Send us a message via the support widget in the bottom right corner.
How It Works
In the example below, we gave our contacts 5 minutes to answer the first question in our flow.
![](https://storage.crisp.chat/users/helpdesk/website/5d5b5b3a568a7400/e526e20b-32ae-4184-9c3b-49157c_1vyum58.png)
If the contact responds within 5 minutes they will receive the next message in our flow immediately. If they do not respond within 5 minutes we can send them a "No Response" message.
![](https://storage.crisp.chat/users/helpdesk/website/cdc649cbdc55c800/e7739f2f-9e56-4bd1-89b1-060cf6_klzpcc.png)
In this example, we want to let our contacts know that they can restart the flow later by sending the keyword trigger we've assigned to the flow.
![](https://storage.crisp.chat/users/helpdesk/website/2e790e985be13c00/93542cba-dc01-4938-b320-2e740f_f6s01m.png)
Questions? Send us a message via the support widget in the bottom right corner.
Updated on: 14/12/2021
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