Interrupting a Flow from the Contact View

After starting a flow with your group of contacts, you may want to exit or interrupt a specific contact from that flow without disrupting other contacts in the flow. You can achieve this from that contact's page.

First, head to the Contacts tab on the left-hand side of your workspace:

Select the contact you want to interrupt. If the contact is indeed in a flow, you will see a banner in the chat box indicating which flow they are in. Click the 'Interrupt' button to stop the contact in a flow.

If you do not see that option from the drop-down menu, then the contact is not currently active in any flow.

Once interrupted, you'll see that in your contact's chat history:

That's it! The contact will no longer receive messages from the flow.

Questions? Send us a message via the support widget in the bottom righthand corner or email us at support@textit.com.

Updated on: 18/03/2025