Articles on: Ticketing

'Open Tickets' Smart Group

How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include & exclude them on triggers? We've made it easy by creating a default Smart Group in your contacts called 'Open Tickets'.

Within the Contacts tab, you'll see the Open Tickets Smart Group in the 'Groups' section:

Click on 'Open Tickets' to view all contacts within the group:

Including or Excluding the 'Open Tickets' Group on Triggers

With the 'Open Tickets' Smart Group, you can easily target the contacts you'd like to either include or exclude from Triggers. In the example below, we're creating a trigger to start a flow in the future, but we do not want to start any contacts with open tickets.

Within the group selected to receive the flow, only those contacts whose tickets have been closed will be started.

Questions? Send us a message via the support widget to start a conversation.

Updated on: 12/06/2023

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