Articles on: Ticketing

Open Tickets Smart Group

Previously, you needed to create a Smart Group to find contacts who had open tickets. We've made it even easier by automatically creating this group in your workspace.

Viewing the 'Open Tickets' Group

On the left-hand side within the Contacts tab, find the 'Open Tickets' folder:

In the folder, you'll find all contacts who currently have active tickets in your Ticketing Service:

From this page, you can select individual contacts to update their status or send a direct message.

Including or Excluding the 'Open Tickets' Group on Triggers

With the 'Open Tickets' Smart Group, you can easily target the contacts you'd like to either include or exclude from Triggers. In the example below, we're creating a trigger to start a flow in the future, but we do not want to start any contacts with open tickets.

Within the group selected to receive the flow, only those contacts whose tickets have been closed will be started.

Questions? Send us a message via the support widget to start a conversation.

Updated on: 11/04/2022

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