Setting an Expiration for a Flow
When contacts are inactive in a flow, you may want to automatically remove them after a certain period. You can do this by setting an expiration.
First, enter your flow's editor and click the ☰ menu icon and choose "Edit".
Next, choose an expiration time from the dropdown menu.
You can expire inactive contacts after 5 minutes or up to 2 weeks after entering the flow. Note that if you do not set an expiration yourself, a flow will automatically expire after 3 days by default.
Session expiration is the overall time limit on flow sessions. After a contact initially enters a flow, the session begins. A flow can potentially contain infinite loops or child flows that return the contact back to the parent flow repeatedly. Without session expirations, a contact could infinitely stay in a flow. For this reason, TextIt will only allow a contact to be active in a session for up to 30 days.
'Wait for Response' Timeouts
What if a contact is unresponsive in a flow? You can set timeouts for individual responses, allowing you to respond directly to inactive contacts.
First, enter your flow's editor and click the ☰ menu icon and choose "Edit".
Next, choose an expiration time from the dropdown menu.
You can expire inactive contacts after 5 minutes or up to 2 weeks after entering the flow. Note that if you do not set an expiration yourself, a flow will automatically expire after 3 days by default.
Session Expirations
Session expiration is the overall time limit on flow sessions. After a contact initially enters a flow, the session begins. A flow can potentially contain infinite loops or child flows that return the contact back to the parent flow repeatedly. Without session expirations, a contact could infinitely stay in a flow. For this reason, TextIt will only allow a contact to be active in a session for up to 30 days.
'Wait for Response' Timeouts
What if a contact is unresponsive in a flow? You can set timeouts for individual responses, allowing you to respond directly to inactive contacts.
Updated on: 04/03/2025
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