Tickets Analytics
Tickets allow you to escalate contacts from automated flows to conversations with human Agents, meaning you can assign, respond to, and close Tickets, all without ever leaving your workspace. Here is a guide to help you set that up in just a few minutes.
You may want to see how the Tickets and Agents are performing, like how many conversations were opened under which topics, as well as the average response time of your agents.
Head to your Tickets tab and click on the '**Analytics'** button.
The first graph illustrates the number of Tickets opened under a specific topic(s) at what date. Click on the gear icon on the right side to reveal the drop-down for topics.
From the drop-down, select a topic(s) you would like to see on the graph and it will adjust.
The second graph will show you the average response time for all Tickets for each day.
You can always download this data from the Tickets tab, right under the 'Analytics' button, you will see the 'Export' button. You will be able to adjust from and to which dates the Tickets export should include.
You may want to see how the Tickets and Agents are performing, like how many conversations were opened under which topics, as well as the average response time of your agents.
Head to your Tickets tab and click on the '**Analytics'** button.
The first graph illustrates the number of Tickets opened under a specific topic(s) at what date. Click on the gear icon on the right side to reveal the drop-down for topics.
From the drop-down, select a topic(s) you would like to see on the graph and it will adjust.
The second graph will show you the average response time for all Tickets for each day.
You can always download this data from the Tickets tab, right under the 'Analytics' button, you will see the 'Export' button. You will be able to adjust from and to which dates the Tickets export should include.
Updated on: 12/06/2025
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