Tickets
Sometimes messages just need a human touch. Tickets allow you to escalate to human agents from within a flow.
Getting Started with Tickets
TextIt makes it easy to escalate contacts from automated flows with human agents, which means your team can assign, respond to, and close tickets, all without…
Tickets Analytics
Tickets allow you to escalate contacts from automated flows to conversations with human Agents, meaning you can assign, respond to, and close Tickets, all…
Opening a Ticket from the Contact Page
TextIt makes it easy to escalate contacts from automated flows to one-on-one communication with human agents without ever leaving your workspace via tickets.…
'Open Tickets' Smart Group
How can you easily identify which contacts have open tickets in order to follow up with them via a broadcast message or flow, add them to a group, or include &…