Tickets
Sometimes messages just need a human touch. Tickets allow you to escalate to human agents from within a flow.
Getting Started with Tickets
TextIt lets you hand contacts off from automated flows to human agents, so your team can assign, respond to and close tickets without leaving your workspace.…
Tickets Analytics
Tickets let you escalate contacts from automated flows to conversations with human agents, so you can assign, respond to and close tickets without leaving your…
Opening a Ticket from the Contact Page
TextIt lets you escalate contacts from automated flows to one-on-one conversations with human agents through tickets, without leaving your workspace. You can…
'Open Tickets' Smart Group
Every workspace has a default Smart Group in its contacts called Open Tickets, which holds the contacts with open tickets. Use it to follow up with those…